Cancellation and Refund Policy
Last Updated: 24 Aug 2024
At Chefless, we strive to provide our customers with the best possible service and a seamless experience. We understand that sometimes plans change, and you may need to modify or cancel your order. This Cancellation and Refund Policy outlines our guidelines for order cancellations, modifications, and refunds. By placing an order with Chefless, you agree to these terms.
1. Order Cancellation Policy
1.1 Cancellation by Customer
- Timeframe for Cancellation: You may cancel your order without any charges within [15-30 minutes] of placing the order. After this time, the preparation of your meal may begin, and cancellations may not be accepted.
- How to Cancel: To cancel your order, please contact our customer service team immediately via the app, website, or by calling our customer support hotline at [Customer Support Number].
- Non-Cancellable Orders: Orders that have been prepared or dispatched cannot be canceled.
1.2 Cancellation by Chefless
- Reasons for Cancellation: Chefless reserves the right to cancel any order for reasons including but not limited to:
- Out-of-stock items
- Delivery address outside our service area
- Suspected fraudulent activity
- Unforeseen operational issues
- Notification of Cancellation: If your order is canceled by Chefless, you will be notified promptly, and a full refund will be processed.
2. Refund Policy
2.1 Refund Eligibility
- Eligible Refunds: Refunds are eligible under the following conditions:
- Canceled orders within the allowed timeframe
- Incorrect items delivered (e.g., wrong meal, missing items)
- Spoiled or substandard quality of food items
- Non-Refundable Conditions: Refunds will not be issued for:
- Cancellations outside the allowed timeframe
- Orders where the delivery address provided was incorrect
- Orders where the customer was not available to receive the delivery
2.2 Refund Process
- Refund Request: To request a refund, please contact our customer support team via the app, website, or email us at [support@chefless.com] within [24 hours] of delivery.
- Refund Method: Refunds will be processed to the original payment method used at the time of purchase. For payments made via credit/debit card or UPI, the refund process may take [5-7 business days], depending on your bank or payment provider.
- Partial Refunds: In cases where only part of the order is eligible for a refund, a partial refund will be issued based on the value of the affected items.
3. Modification of Orders
- Order Modification: If you wish to modify your order (e.g., change the delivery address, add or remove items), please contact us within [15-30 minutes] of placing the order. We will do our best to accommodate your request, but modifications may not always be possible if the preparation process has already started.
- Additional Charges: Any modifications that result in an increased order value must be paid for before the modification is confirmed.
4. Quality Assurance
At Chefless, we take great care to ensure that all meals are prepared to the highest standards of quality and hygiene. If you are not satisfied with the quality of your order, please contact our customer support team immediately. We will investigate the issue and provide a suitable resolution, which may include a replacement, refund, or store credit.
5. Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Email: help@chefless.co
Address: Sy no.15/5, Thirumenahalli, Agrahara Layout Main Rd, jakkur post, Yelahanka, Bangalore – 560064
By using our Services and placing an order with Chefless, you acknowledge that you have read and understood this Cancellation and Refund Policy and agree to its terms.
