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Privacy Policy

Last Updated: 24 Aug 2024

Welcome to Chefless! Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services.

 

1. Information We Collect

We collect various types of information from and about users of our Services, including:

 

1.1 Personal Information

When you register for an account, place an order, or interact with our Services, we may collect personal information that can identify you, including but not limited to:

 

    • Name
    • Email address
    • Phone number
    • Delivery address
    • Payment information (e.g., credit/debit card details, UPI ID)

 

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you. This information may include:

 

    • Device information (e.g., IP address, browser type, operating system)
    • Usage data (e.g., pages visited, time spent on pages, search queries)
    • Location data (approximate location based on your IP address or GPS data if enabled)

 

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Services. Cookies are small data files stored on your device that help us understand how you use our Services and personalize your experience.

 

2. How We Use Your Information

We use the information we collect for various purposes, including:

 

    • Providing Services: To process your orders, deliver meals, and manage your account.
    • Communication: To communicate with you about your orders, provide customer support, and send you updates or promotional offers.
    • Improving Our Services: To analyze usage patterns and improve our website, mobile application, and overall user experience.
    • Marketing: To send you promotional materials and offers that may interest you. You can opt-out of receiving marketing communications at any time.
    • Legal Compliance: To comply with applicable laws, regulations, or legal obligations.

 

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

 

    • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, delivery services, and marketing.
    • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.
    • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., court orders, subpoenas).

 

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

 

5. Your Choices and Rights

 

    • Access and Update: You can access and update your personal information through your account settings on our website or mobile application.
    • Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
    • Cookies: You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

 

6. Third-Party Links

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party sites or services you visit.

 

7. Children’s Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: help@chefless.co
Address: Sy no.15/5, Thirumenahalli, Agrahara Layout Main Rd, jakkur post, Yelahanka, Bangalore – 560064

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By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.